Eligibility for Refunds
This policy aims to ensure that all customers are treated fairly and honestly when submitting their refund requests. We offer a 5-day Unconditional Guarantee. If you are not completely satisfied with the MT5 Simulator for any reason, we will gladly refund you within 5 days of purchase.
The customer is advised to do their own research before deciding to buy the software. We aim to provide customer assistance for any technical difficulties within 7-10 business days. For any technical assistance, contact our support team at info@Mt5simulator.com. To ensure a smooth assistance process, we have established the following procedures that will be adhered to
- All help inquiries should be sent via email to info@mt5simulator.com.
- All inquiries will be reviewed and processed by the MT5 Simulator Team within 1-5 business days from the date of request.
- We recommend contacting us for assistance if you experience issues receiving or downloading our software.
If you have any questions regarding our Refund Policy, please contact us via info@mt5simulator.com. We are always happy to assist you. Our commitment to customer satisfaction is our top priority, and we strive to ensure all customers have a hassle-free experience.