Our Refund Promise
We value your satisfaction. If you experience issues with your purchase, we're here to make it right. Our refund policy outlines clear conditions and steps to ensure a fair process.
Eligibility for Refunds
Everything you need to know about our guarantee and the support process.
This policy aims to ensure that all customers are treated fairly and honestly when submitting their refund requests. We offer a 5-day Unconditional Guarantee. If you are not completely satisfied with the MT5 Simulator for any reason, we will gladly refund you within 5 days of purchase.
The customer is advised to do their own research before deciding to buy the software. We aim to provide customer assistance for any technical difficulties within 7-10 business days. For any technical assistance, contact our support team at info@mt5simulator.com. To ensure a smooth assistance process, we have established the following procedures that will be adhered to:
- All help inquiries should be sent via email to info@mt5simulator.com.
- All inquiries will be reviewed and processed by the MT5 Simulator Team within 1-5 business days from the date of request.
- We recommend contacting us for assistance if you experience issues receiving or downloading our software.
If you have any questions regarding our Refund Policy, please contact us via info@mt5simulator.com. We are always happy to assist you. Our commitment to customer satisfaction is our top priority, and we strive to ensure all customers have a hassle-free experience.
Still Have Questions?
Send us an email with as much detail as you can, screenshots included if relevant, and we will get back to you with the best possible answer.