This policy aims to ensure that all customers are treated fairly and honestly when submitting their refund requests. We offer a 5-day Unconditional Guarantee.  If you are not completely satisfied with the MT5 Simulator for any reason, we will gladly refund you within 5 days of purchase. The customer is advised to do their own research before deciding to buy the software. We aim to provide customer assistance for any technical difficulties within 7-10 business days. For any technical assistance, contact our support team at To ensure a smooth assistance process, we have established the following procedures that will be adhered to:

  • All help inquiries should be sent via email to
  • All inquiries will be reviewed and processed by the MT5 Simulator Team within 1-5 business days from the date of request.
  • We recommend contacting us for assistance if you experience issues receiving or downloading our software.

If you have any questions regarding our Refund Policy, please contact us via We are always happy to assist you. Our commitment to customer satisfaction is our top priority, and we strive to ensure all customers have a hassle-free experience.

MT5 Simulator


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